How To Fix CRM_SYV_IL032 - Survey deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 032

• Message text: Survey deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL032 - Survey deleted ?

  The SAP error message CRM_SYV_IL032, which indicates that a survey has been deleted, typically arises in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or manipulate a survey that no longer exists in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Survey Deletion: The most straightforward cause is that the survey in question has been deleted from the system. This could be due to administrative actions or data cleanup processes.
  Data Inconsistency: There may be inconsistencies in the database, where references to the survey exist in other objects or transactions, but the survey itself has been removed.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the survey, leading to confusion about its existence.
  
  Solution:
  
  Verify Survey Existence: Check the survey management area in SAP CRM to confirm whether the survey has indeed been deleted. You can do this by navigating to the survey administration section.
  Restore Survey: If the survey was deleted accidentally, and if you have a backup or if the system allows for recovery, you may be able to restore the survey.
  Check for References: Investigate any transactions or objects that may still reference the deleted survey. This may involve checking related records or logs to identify where the references are coming from.
  User Authorization: Ensure that the user attempting to access the survey has the appropriate authorizations. This can be checked in the user roles and profiles.
  Consult Documentation: Review SAP documentation or notes related to survey management for any specific instructions or troubleshooting steps that may apply to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to survey management in your version of SAP CRM. This can provide insights into similar issues faced by other users.
  System Logs: Review system logs for any errors or warnings that occurred around the time the survey was accessed. This can provide additional context for troubleshooting.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance. They can provide more detailed guidance based on your specific system configuration and version.
  
  By following these steps, you should be able to address the CRM_SYV_IL032 error and understand the underlying issues related to survey management in SAP CRM.