How To Fix CRM_SYV_IL028 - You are not Authorized to Create Survey

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 028

• Message text: You are not Authorized to Create Survey

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL028 - You are not Authorized to Create Survey ?

  The SAP error message CRM_SYV_IL028, which states "You are not authorized to create survey," typically indicates that the user attempting to create a survey in the SAP Customer Relationship Management (CRM) system does not have the necessary authorizations or permissions to perform this action.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user lacks the required authorization objects or roles that permit them to create surveys.
  Role Assignment: The user may not have been assigned the correct role that includes the necessary permissions for survey creation.
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict survey creation based on user roles or organizational units.
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID.
  Check the roles assigned to the user and ensure that the role includes the necessary authorizations for survey creation.
  
  
  
  Review Authorization Objects:
  
  The relevant authorization objects for survey creation in SAP CRM may include CRM_SVY or similar. Ensure that the user has the necessary authorizations for these objects.
  You can use transaction code SU53 immediately after encountering the error to see which authorization check failed.
  
  
  
  Modify Roles:
  
  If the user does not have the required roles, you may need to assign the appropriate role that includes the necessary permissions for creating surveys.
  If you have the necessary administrative rights, you can modify existing roles or create new ones to include the required authorizations.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security or basis team to request the required access.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Attempt to create the survey again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help guides related to CRM survey management for more details on the required authorizations.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Training: Ensure that users are trained on the proper procedures for creating surveys in SAP CRM, as this can help prevent authorization issues in the future.
  
  By following these steps, you should be able to resolve the CRM_SYV_IL028 error and enable the user to create surveys successfully.