How To Fix CRM_SVY_DB400 - Survey settings prevent saving of survey values

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 400

• Message text: Survey settings prevent saving of survey values

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB400 - Survey settings prevent saving of survey values ?

  The SAP error message CRM_SVY_DB400 indicates that there is an issue with the survey settings that prevent the saving of survey values in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are inconsistencies or misconfigurations in the survey settings or the data being processed.
  Cause:
  
  Survey Configuration Issues: The survey may not be properly configured in the system. This could include missing mandatory fields, incorrect settings, or invalid data types.
  Data Validation Errors: The data being submitted may not meet the validation criteria set in the survey configuration. For example, if a required field is left blank or if the data format is incorrect.
  Authorization Issues: The user may not have the necessary permissions to save survey values.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solution:
  
  
  Check Survey Configuration:
  
  Review the survey settings in the SAP CRM system to ensure that all required fields are correctly configured.
  Ensure that all mandatory fields are filled out and that the data types match the expected formats.
  
  
  
  Validate Input Data:
  
  Ensure that the data being entered into the survey meets all validation rules. Check for any fields that may be required but are left empty.
  Look for any special characters or formatting issues that may cause validation to fail.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to save survey values.
  If needed, consult with your SAP security team to adjust user roles.
  
  
  
  Check for Technical Issues:
  
  Review system logs for any technical errors that may provide more context about the issue.
  If there are database connectivity issues, work with your IT team to resolve them.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Testing:
  
  After making changes, conduct tests to ensure that the survey values can be saved without triggering the error.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM surveys for detailed configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SVY_DB400 error message in your SAP CRM system.