How To Fix CRM_SVY_DB401 - Evaluation without BW not specified in survey settings

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 401

• Message text: Evaluation without BW not specified in survey settings

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB401 - Evaluation without BW not specified in survey settings ?

  The SAP error message CRM_SVY_DB401 indicates that there is an issue with the survey settings in the SAP Customer Relationship Management (CRM) system, specifically related to the evaluation of surveys without Business Warehouse (BW) integration.
  Cause:
  The error typically arises when a survey is configured to be evaluated, but the necessary settings for evaluation without BW are not specified. This can happen if:
  
  The survey is set up to use evaluation methods that require BW, but the BW system is not available or not configured.
  The survey settings do not include the necessary parameters for evaluation without BW.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Survey Settings:
  
  Go to the survey configuration in the CRM system.
  Ensure that the survey is set up correctly for evaluation without BW. This may involve specifying evaluation methods that do not rely on BW.
  
  
  
  Adjust Evaluation Settings:
  
  If you want to evaluate the survey without BW, make sure to define the evaluation settings accordingly. This may include setting up the evaluation type and ensuring that all required fields are filled out.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to survey configuration and evaluation. This can provide insights into the required settings and any prerequisites for evaluation without BW.
  
  
  
  Check for BW Integration:
  
  If BW integration is intended, ensure that the BW system is properly connected and configured with the CRM system. This may involve checking RFC connections and ensuring that the necessary data flows are established.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the survey evaluation to ensure that the error no longer occurs.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM and BW integration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on survey configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to survey management in SAP CRM, such as CRMD_ORDER for managing surveys and CRMD_ORDERADM_H for accessing order management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the CRM_SVY_DB401 error and ensure that your survey evaluations are configured correctly.