How To Fix CRM_SVY_DB361 - Indicator reset. It is not possible to make changes without saving

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 361

• Message text: Indicator reset. It is not possible to make changes without saving

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB361 - Indicator reset. It is not possible to make changes without saving ?

  The SAP error message CRM_SVY_DB361 typically indicates that there is an issue related to the indicator reset in the SAP Customer Relationship Management (CRM) system. This error usually occurs when a user attempts to make changes to a document or record without saving the current state, or when the system is in a state that does not allow modifications.
  Cause:
  
  Unsaved Changes: The most common cause is that there are unsaved changes in the current session, and the system is preventing further modifications until those changes are saved.
  Locking Mechanism: The record you are trying to modify may be locked by another user or process, preventing you from making changes.
  System Configuration: There may be specific configurations or settings in the CRM system that restrict changes under certain conditions.
  User Authorizations: The user may not have the necessary authorizations to make changes to the record.
  
  Solution:
  
  Save Changes: If you have made changes to the document or record, ensure that you save them before attempting to make further modifications.
  Check for Locks: Verify if the record is locked by another user. You can use transaction codes like SM12 to check for locks and SM21 for system logs.
  Review Authorizations: Ensure that you have the necessary authorizations to make changes to the record. You may need to contact your system administrator for assistance.
  Refresh the Session: Sometimes, simply refreshing the session or logging out and back in can resolve temporary issues.
  Consult Documentation: Check SAP Notes or documentation related to the specific version of CRM you are using for any known issues or patches that may address this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this specific error.
  Transaction Codes: Familiarize yourself with transaction codes like CRM_ORDER, CRM_UI, or others relevant to your CRM processes to navigate and troubleshoot effectively.
  User Training: Ensure that users are trained on the proper procedures for saving and modifying records in the CRM system to minimize the occurrence of this error.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.