How To Fix CRM_SVY_DB402 - &1 survey values prepared for evaluation without BW

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 402

• Message text: &1 survey values prepared for evaluation without BW

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB402 - &1 survey values prepared for evaluation without BW ?

  The SAP error message CRM_SVY_DB402 indicates that there is an issue related to the evaluation of survey values in the SAP Customer Relationship Management (CRM) system, specifically when trying to process survey data without the integration of SAP Business Warehouse (BW). This error typically arises when the system is attempting to evaluate survey results that have been prepared but cannot proceed due to the absence of BW.
  Cause:
  
  Missing BW Integration: The primary cause of this error is that the system is configured to evaluate survey data, but the necessary BW components are not available or not properly configured.
  Survey Data Preparation: The survey data may have been prepared for evaluation, but the system expects BW to be present for further processing.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the requirements for survey evaluation.
  
  Solution:
  
  Check BW Integration: Ensure that SAP BW is properly installed and integrated with your SAP CRM system. If BW is not required, you may need to adjust the configuration to avoid expecting BW for survey evaluations.
  Configuration Settings: Review the configuration settings in the CRM system related to survey evaluations. Make sure that the settings do not mandate BW if it is not being used.
  Use Alternative Evaluation Methods: If BW is not available and cannot be integrated, consider using alternative methods for evaluating survey data that do not rely on BW.
  Consult Documentation: Refer to SAP documentation or notes related to CRM surveys and BW integration for specific guidance on resolving this error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is a critical business process.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By addressing the integration and configuration aspects, you should be able to resolve the CRM_SVY_DB402 error and successfully evaluate your survey data.