How To Fix CRM_SVY_DB302 - Survey values for &1, version &2 contain more than 999 options for &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 302

• Message text: Survey values for &1, version &2 contain more than 999 options for &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB302 - Survey values for &1, version &2 contain more than 999 options for &3 ?

  The SAP error message CRM_SVY_DB302 indicates that a survey in the SAP Customer Relationship Management (CRM) system has exceeded the limit of 999 options for a specific question or response type. This is a constraint within the system that prevents surveys from having an excessive number of options, which could lead to performance issues or usability challenges.
  Cause:
  The error occurs when:
  
  A survey question is configured with more than 999 response options (e.g., multiple-choice questions).
  The survey version specified in the error message is attempting to save or process this configuration.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Survey Configuration:
  
  Go to the survey configuration in the SAP CRM system.
  Identify the question that is causing the issue (as indicated by the placeholders &1, &2, and &3 in the error message).
  Check the number of options configured for that question.
  
  
  
  Reduce the Number of Options:
  
  If the question has more than 999 options, consider revising the question to reduce the number of options. This could involve:
  
  Grouping similar options together.
  Using a different question type (e.g., a rating scale instead of multiple-choice).
  Splitting the question into multiple questions if necessary.
  
  
  
  
  
  Test the Survey:
  
  After making changes, test the survey to ensure that it functions correctly and that the error no longer appears.
  
  
  
  Documentation and User Training:
  
  Document the changes made to the survey configuration.
  Provide training or guidelines for users creating surveys to avoid exceeding the option limit in the future.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or updates that may provide additional guidance or solutions related to survey configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  Performance Considerations: Keep in mind that having too many options can not only trigger this error but also impact the performance and user experience of the survey. Aim for clarity and conciseness in survey design.
  
  By following these steps, you should be able to resolve the CRM_SVY_DB302 error and successfully configure your survey within the constraints of the SAP system.