How To Fix CRM_SVY_DB303 - The survey is not within the validity period

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 303

• Message text: The survey is not within the validity period

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB303 - The survey is not within the validity period ?

  The SAP error message CRM_SVY_DB303 indicates that a survey is not within its validity period. This typically occurs when a user attempts to access or respond to a survey that has either not yet started or has already expired.
  Cause:
  
  Survey Start Date: The survey has a defined start date, and the current date is before this date.
  Survey End Date: The survey has a defined end date, and the current date is after this date.
  Configuration Issues: There may be issues with how the survey's validity period is configured in the system.
  
  Solution:
  
  
  Check Survey Dates:
  
  Verify the start and end dates of the survey in the SAP system.
  Ensure that the current date falls within the defined validity period.
  
  
  
  Adjust Validity Period:
  
  If the survey is not yet active, you may need to wait until the start date.
  If the survey has expired, consider extending the validity period by updating the survey configuration.
  
  
  
  Review Survey Configuration:
  
  Access the survey configuration settings in the SAP CRM system.
  Ensure that the validity period is set correctly according to business requirements.
  
  
  
  User Communication:
  
  Inform users about the survey's availability and validity period to avoid confusion.
  
  
  
  Testing:
  
  After making any changes, test the survey access to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Documentation: Review the SAP CRM documentation for best practices on survey management and configuration.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that users can access the survey as intended.