How To Fix CRM_SVY_DB300 - No default values could be found for survey &1 version &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 300

• Message text: No default values could be found for survey &1 version &2

What causes this issue?

No values for survey &1 could be found in version &2. Possible causes:
survey &1 does not yet exist
version &2 of survey &1 has not yet been created

System Response

The survey cannot be displayed.

How to fix this error?

Create survey &1 using the Survey Suite or, if you are already in the
Survey Builder, save the current version.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB300 - No default values could be found for survey &1 version &2 ?

  The SAP error message CRM_SVY_DB300 indicates that the system could not find default values for a specific survey (identified by &1) and its version (identified by &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with surveys.
  Cause:
  
  Missing Default Values: The most common cause of this error is that the survey configuration does not have default values set up for the specified survey and version. This can happen if the survey was created but not fully configured.
  Incorrect Survey Version: The version of the survey being referenced may not exist or may not be active.
  Authorization Issues: There may be authorization issues preventing the system from accessing the necessary data.
  Data Inconsistency: There could be inconsistencies in the database or issues with the survey data.
  
  Solution:
  
  
  Check Survey Configuration:
  
  Go to the survey management area in SAP CRM and verify that the survey with the specified ID and version exists.
  Ensure that default values are defined for the survey. You can do this by navigating to the survey settings and checking the default value settings.
  
  
  
  Verify Survey Version:
  
  Confirm that the version of the survey you are trying to access is correct and active. If the version is inactive or does not exist, you will need to either activate it or use a different version.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the survey data. Check the user roles and permissions in the SAP system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the survey data to identify any potential issues. This may involve checking for missing entries or inconsistencies in the database.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on survey configuration and troubleshooting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and surveys.
  SAP Notes: Check for any SAP Notes related to survey management and the specific error message for patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SVY_DB300 error message.