How To Fix CRM_SVY_API703 - &1/&2/&3: Values GUID &4 does not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 703

• Message text: &1/&2/&3: Values GUID &4 does not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API703 - &1/&2/&3: Values GUID &4 does not match ?

  The SAP error message CRM_SVY_API703 typically indicates a mismatch in the GUID (Globally Unique Identifier) values during a process related to the CRM (Customer Relationship Management) system. This error often arises in scenarios involving surveys, where the system expects a specific GUID but receives a different one.
  Cause:
  
  
  Data Mismatch: The GUID being processed does not match the expected GUID in the database. This can happen due to:
  
  Incorrect data entry or configuration.
  Data corruption or inconsistency in the database.
  Changes in the underlying data model that have not been properly updated in the application.
  
  
  
  Integration Issues: If the CRM system is integrated with other systems (like ERP or third-party applications), discrepancies in data synchronization can lead to GUID mismatches.
  
  
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be handling GUIDs correctly, leading to this error.
  
  
  Solution:
  
  
  Check Data Consistency: Verify the data associated with the GUIDs in question. Ensure that the GUIDs being referenced in the error message exist and are correct in the database.
  
  
  Review Configuration: Check the configuration settings related to surveys or the specific functionality that is generating the error. Ensure that all settings are correctly defined.
  
  
  Debugging: If you have access to the development environment, you can debug the process to identify where the mismatch is occurring. Look for the specific function module or method that is throwing the error.
  
  
  Integration Checks: If the error is related to data coming from another system, ensure that the data is being transferred correctly and that the GUIDs are consistent across systems.
  
  
  Consult Documentation: Review SAP notes and documentation related to the error message. There may be specific patches or updates that address this issue.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with the error details and any relevant logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to CRM_SVY_API703 for known issues and fixes.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the data model and related objects.
  Logs: Review application logs (transaction SLG1) for additional context around the error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.