How To Fix CRM_SVY_API702 - &1/&2/&3: Service &4 does not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 702

• Message text: &1/&2/&3: Service &4 does not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API702 - &1/&2/&3: Service &4 does not match ?

  The SAP error message CRM_SVY_API702 typically indicates that there is a mismatch or inconsistency related to a service in the SAP Customer Relationship Management (CRM) system. This error can occur in various scenarios, such as when trying to create or update service requests, service orders, or other service-related documents.
  Cause:
  The error message "Service &4 does not match" suggests that the service being referenced (denoted by &4) does not align with the expected parameters or configurations in the system. Common causes for this error include:
  
  Service Configuration Issues: The service may not be properly configured in the system, or there may be missing or incorrect data in the service master record.
  Inconsistent Data: There may be inconsistencies between the service being referenced and the data in related tables or configurations.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the service.
  Incorrect Input: The service number or other related parameters may have been entered incorrectly in the transaction.
  
  Solution:
  To resolve the error CRM_SVY_API702, you can take the following steps:
  
  
  Check Service Configuration:
  
  Verify that the service master record exists and is correctly configured. You can do this by navigating to the service management area in SAP and checking the details of the service in question.
  
  
  
  Validate Input Data:
  
  Ensure that the service number and any related parameters are entered correctly. Double-check for typos or incorrect values.
  
  
  
  Review Related Data:
  
  Check for any inconsistencies in related data, such as service categories, service types, or other relevant configurations that might affect the service.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the service. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the mismatch is occurring. This may require assistance from a developer or SAP consultant.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to service management, such as CRMD_ORDER for service orders or CRMD_ORDERADM_H for service request management.
  Documentation: Review SAP documentation related to service management and CRM to understand the configuration and data requirements better.
  Community Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SVY_API702 error in your SAP system.