How To Fix CRM_SVY_API700 - &1/&2/&3: Survey values could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 700

• Message text: &1/&2/&3: Survey values could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API700 - &1/&2/&3: Survey values could not be read ?

  The SAP error message CRM_SVY_API700 with the description "Survey values could not be read" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue retrieving survey data. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Missing Survey Data: The survey data you are trying to access may not exist in the system. This could be due to incorrect survey IDs or the survey not being created or activated.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the survey data. This can lead to the system being unable to read the required values.
  
  
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries in related tables that store survey information.
  
  
  Technical Issues: There could be technical problems, such as issues with the underlying database or application server that prevent the retrieval of survey data.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system related to surveys can also lead to this error.
  
  
  Solutions:
  
  
  Check Survey Existence: Verify that the survey ID you are trying to access exists in the system. You can do this by navigating to the survey management area in SAP CRM.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access survey data. You may need to consult with your SAP security team to check and adjust user roles and permissions.
  
  
  Data Consistency Check: Perform a consistency check on the relevant database tables to ensure that all necessary entries are present. You may need to run specific reports or transactions to identify and correct any inconsistencies.
  
  
  Technical Support: If the issue persists, consider reaching out to your technical support team or SAP support for assistance. They can help diagnose any underlying technical issues.
  
  
  Configuration Review: Review the configuration settings related to surveys in your SAP CRM system. Ensure that all necessary settings are correctly configured.
  
  
  Check Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for CRM surveys to understand the expected behavior and configuration settings.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered and resolved the same error.
  
  By following these steps, you should be able to identify the cause of the CRM_SVY_API700 error and implement a suitable solution.