How To Fix CRM_SVY_API704 - &1/&2/&3: Values version &4 (1 expected)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 704

• Message text: &1/&2/&3: Values version &4 (1 expected)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API704 - &1/&2/&3: Values version &4 (1 expected) ?

  The SAP error message CRM_SVY_API704 typically indicates an issue related to the versioning of data in the SAP Customer Relationship Management (CRM) system. The message format suggests that there is a mismatch between the expected version of a certain data object and the version that is currently being processed.
  Cause:
  The error message CRM_SVY_API704 &1/&2/&3: Values version &4 (1 expected) generally arises due to one of the following reasons:
  
  
  Version Mismatch: The system is trying to process a data object (like a survey or questionnaire) that has a version number that does not match the expected version. This can happen if the data has been modified or if there are inconsistencies in the versioning of the objects.
  
  
  Data Corruption: There may be corruption in the data or inconsistencies in the database that lead to the system being unable to find the expected version.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to versioning issues.
  
  
  Transport Issues: If the data or configuration was transported from one system to another (e.g., from development to production), there may be discrepancies in the versions.
  
  
  Solution:
  To resolve the CRM_SVY_API704 error, you can take the following steps:
  
  
  Check Versioning: Verify the version of the data object that is being processed. Ensure that the version matches the expected version (in this case, it should be version 1).
  
  
  Data Consistency Check: Run consistency checks on the relevant data objects to identify any discrepancies. You can use transaction codes like SE11 to check the database tables or SE16 to view the data.
  
  
  Recreate the Object: If the object is corrupted, consider recreating it. This may involve deleting the existing object and creating a new one with the correct version.
  
  
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly. Look for any settings related to versioning or data management.
  
  
  Transport Logs: If the issue arose after a transport, review the transport logs to identify any errors or warnings that may indicate what went wrong during the transport process.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_SVY_API704 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SM21 (for system logs), and ST22 (for dumps) to help diagnose the issue.
  Version Management: Understand how version management works in SAP CRM, especially for surveys and questionnaires, to prevent similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_SVY_API704 error.