How To Fix CRM_SVY_API240 - Survey not yet translated and will be displayed in master language

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 240

• Message text: Survey not yet translated and will be displayed in master language

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API240 - Survey not yet translated and will be displayed in master language ?

  The SAP error message CRM_SVY_API240 indicates that a survey in the SAP Customer Relationship Management (CRM) system has not been translated into the language that the user is currently using. As a result, the survey will be displayed in the master language (usually the default language set for the system).
  Cause:
  
  Lack of Translations: The survey has been created but translations for the survey text (questions, options, etc.) into the user's language have not been provided.
  Language Settings: The user's language settings in the SAP system may not match the available translations for the survey.
  Survey Configuration: The survey may not have been fully configured to support multiple languages.
  
  Solution:
  
  
  Add Translations:
  
  Go to the survey management area in SAP CRM.
  Locate the specific survey that is causing the error.
  Check the translation settings and add the necessary translations for the survey text into the required languages.
  
  
  
  Check Language Settings:
  
  Verify the user's language settings in their SAP profile.
  Ensure that the language set for the user is one for which the survey has been translated.
  
  
  
  Review Survey Configuration:
  
  Ensure that the survey is configured to support multiple languages.
  If necessary, consult the documentation or SAP support for guidance on how to properly configure surveys for multilingual support.
  
  
  
  Testing:
  
  After adding translations, test the survey by switching to the user’s language to ensure that the translations are displayed correctly.
  
  
  
  Related Information:
  
  Master Language: The master language is typically the primary language in which the system was set up. It is important to ensure that all content is translated into the necessary languages to provide a seamless user experience.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to survey translations. SAP Help Portal may also provide additional guidance on managing surveys and translations.
  User Training: Ensure that users are trained on how to set their language preferences and understand the implications of missing translations.
  
  By addressing the translation issue, you can ensure that users can view and respond to surveys in their preferred language, enhancing user experience and data collection accuracy.