How To Fix CRM_SVY_API217 - Survey &1 version &2 must not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 217

• Message text: Survey &1 version &2 must not be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API217 - Survey &1 version &2 must not be deleted ?

  The SAP error message CRM_SVY_API217 indicates that a specific survey (identified by its name and version) cannot be deleted. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are dependencies or references to the survey that prevent its deletion.
  Cause:
  
  Active References: The survey may have active references in other objects, such as responses, reports, or other surveys.
  Survey Status: The survey might be in a status that does not allow deletion (e.g., published or active).
  Data Integrity: SAP enforces data integrity rules, and if the survey is linked to other data, it cannot be deleted to prevent orphaned records.
  
  Solution:
  
  Check Dependencies: Review any existing responses or reports that may be linked to the survey. You may need to delete or archive these references before attempting to delete the survey.
  Change Status: If the survey is in a status that prevents deletion, consider changing its status to a draft or inactive state, if applicable.
  Use Transaction Codes: Utilize transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any related objects or dependencies.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing surveys and their lifecycle.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing surveys in SAP CRM, such as CRMD_ORDER for managing orders and surveys.
  SAP Notes: Check for any SAP Notes related to survey management that may provide additional insights or solutions.
  User Roles and Permissions: Ensure that you have the necessary permissions to delete surveys, as restrictions may apply based on user roles.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.