How To Fix CRM_SVY_API215 - Survey &1 has no valid survey XML

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 215

• Message text: Survey &1 has no valid survey XML

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API215 - Survey &1 has no valid survey XML ?

  The SAP error message CRM_SVY_API215 indicates that the specified survey does not have a valid XML representation. This can occur in the context of SAP Customer Relationship Management (CRM) when trying to access or process a survey that is either not properly configured or has missing components.
  Causes:
  
  Missing or Incomplete Survey Configuration: The survey may not have been fully set up in the system, leading to missing XML data.
  Corrupted XML Data: The XML data associated with the survey may be corrupted or improperly formatted.
  Survey Deletion or Inactivation: The survey might have been deleted or deactivated, making it unavailable for use.
  Authorization Issues: The user may not have the necessary permissions to access the survey data.
  System Errors: There could be underlying system issues or bugs affecting the survey processing.
  
  Solutions:
  
  
  Check Survey Configuration:
  
  Go to the survey management area in SAP CRM and verify that the survey is correctly configured.
  Ensure that all required fields and settings are properly filled out.
  
  
  
  Validate XML Data:
  
  If you have access to the XML data, check for any syntax errors or inconsistencies.
  Use XML validation tools to ensure that the XML structure is correct.
  
  
  
  Recreate or Reactivate the Survey:
  
  If the survey is found to be deleted or inactive, consider recreating it or reactivating it if possible.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to access the survey has the necessary authorizations. This can be checked in the user roles and permissions settings.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or patches that may address known issues related to surveys and XML processing.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to survey management in SAP CRM, such as CRMD_ORDER for accessing CRM orders and surveys.
  Documentation: Review SAP documentation on survey management and XML handling for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.