How To Fix CRM_SVY_API214 - Survey &1, problem occurred while copying survey data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 214

• Message text: Survey &1, problem occurred while copying survey data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API214 - Survey &1, problem occurred while copying survey data ?

  The SAP error message CRM_SVY_API214 indicates that there was a problem while copying survey data in the SAP Customer Relationship Management (CRM) system. This error typically occurs when there are issues with the survey data being processed, which can stem from various causes.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the survey data that is being copied.
  Missing Dependencies: Required data or configurations that the survey relies on may be missing or not properly set up.
  Authorization Issues: The user may not have the necessary permissions to access or copy the survey data.
  Technical Errors: There could be a bug or technical issue in the CRM system or the specific function module being used to copy the survey data.
  Configuration Errors: Incorrect settings in the survey configuration could lead to problems when attempting to copy data.
  
  Solutions:
  
  Check Data Integrity: Review the survey data for any inconsistencies or corruption. Ensure that all required fields are populated correctly.
  Verify Dependencies: Ensure that all necessary data and configurations are in place. This includes checking related surveys, questions, and response formats.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to perform the copy operation.
  Debugging: If you have access to the development environment, you can debug the function module that is causing the error to identify the exact point of failure.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues related to survey data copying.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to surveys in CRM for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SVY_API214 error effectively.