How To Fix CRM_SVY_API230 - Survey is currently being edited and can only be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 230

• Message text: Survey is currently being edited and can only be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API230 - Survey is currently being edited and can only be displayed ?

  The SAP error message CRM_SVY_API230 indicates that a survey is currently being edited and cannot be modified or submitted for further actions until the editing session is completed. This is a common issue in systems where multiple users may access and edit surveys simultaneously.
  Cause:
  
  Concurrent Editing: The survey is open for editing by another user or session, which locks the survey for any other modifications.
  Session Timeout: If a user has left the survey open for an extended period, it may still be in an editing state.
  System Locking Mechanism: SAP has a locking mechanism to prevent data inconsistencies, which can lead to this error if the survey is being accessed by multiple users.
  
  Solution:
  
  Check for Other Sessions: Ensure that no other user is currently editing the survey. If possible, communicate with your team to confirm this.
  Close Other Sessions: If you have access to the survey, try closing any other sessions or tabs where the survey might be open.
  Wait for Release: If the survey is being edited by another user, you may need to wait until they finish their edits and save the survey.
  Refresh the Session: Sometimes, simply refreshing your session or logging out and back in can resolve temporary locking issues.
  Contact Administrator: If the issue persists, contact your SAP system administrator. They may need to check the system logs or release any locks that are preventing access.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Documentation: Review the user documentation for the survey module in SAP CRM to understand how editing and locking mechanisms work.
  Training: Consider training sessions for users on how to properly manage survey editing to avoid conflicts.
  
  By following these steps, you should be able to resolve the error and regain access to the survey for editing or viewing.