How To Fix CRM_SVY_API300 - Survey &1, version &2 has already been answered (GUID = &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 300

• Message text: Survey &1, version &2 has already been answered (GUID = &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API300 - Survey &1, version &2 has already been answered (GUID = &3) ?

  The SAP error message CRM_SVY_API300 indicates that a survey has already been answered by the user or the system for a specific version and GUID (Globally Unique Identifier). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to submit a survey response that has already been recorded.
  Cause:
  
  Duplicate Submission: The user or system is attempting to submit a response to a survey that has already been completed for the specified version and GUID.
  Session Issues: If the user is working in a session that has not been refreshed or if there are multiple sessions open, it may lead to confusion regarding the survey status.
  Data Integrity: There may be issues with data integrity where the system believes the survey has been answered due to previous submissions or system errors.
  
  Solution:
  
  Check Survey Status: Verify if the survey has indeed been answered. You can do this by checking the survey response records in the CRM system.
  Avoid Duplicate Submissions: Ensure that users are not attempting to submit the same survey multiple times. Implement checks in the user interface to prevent this.
  Clear Session: If the issue is related to session management, try logging out and logging back in, or clearing the session cache.
  Review User Permissions: Ensure that the user has the appropriate permissions to submit the survey. Sometimes, permission issues can lead to unexpected behavior.
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM survey functionality for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  User Training: Ensure that users are trained on how to properly complete and submit surveys to minimize the chances of encountering this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.