How To Fix CRM_SURVEY402 - Error in XML Survey &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 402

• Message text: Error in XML Survey &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY402 - Error in XML Survey &1 ?

  The SAP error message CRM_SURVEY402, which indicates "Error in XML Survey &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the XML data related to surveys. This error can arise due to various reasons, including issues with the XML structure, data inconsistencies, or problems with the survey configuration.
  Causes:
  
  Malformed XML: The XML structure may not conform to the expected schema, leading to parsing errors.
  Data Inconsistencies: There may be missing or incorrect data in the survey that does not meet the required criteria.
  Configuration Issues: The survey may not be properly configured in the SAP system, leading to errors when trying to process it.
  Version Mismatch: The version of the survey or the XML format may not be compatible with the current system settings or updates.
  Transport Issues: If the survey was transported from one system to another, there may be issues related to the transport process.
  
  Solutions:
  
  Validate XML Structure: Check the XML file for any structural issues. Use an XML validator to ensure that it adheres to the required schema.
  Check Survey Configuration: Review the survey configuration in the SAP system to ensure that all required fields and settings are correctly defined.
  Review Data Entries: Ensure that all data entries in the survey are complete and valid. Look for any missing or incorrect values.
  Update System: If there are known issues with the current version of the SAP system, consider applying the latest patches or updates.
  Transport Logs: If the survey was recently transported, check the transport logs for any errors or warnings that may indicate what went wrong during the transport process.
  Consult Documentation: Refer to SAP documentation or notes related to CRM surveys for any specific guidance on resolving this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the CRM_SURVEY402 error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Debugging: If you have access to the development environment, consider debugging the process to identify the exact point of failure in the XML processing.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.