How To Fix CRM_SURVEY403 - CAT server is not available

CRM_SURVEY403 - Overview

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 403

• Message text: CAT server is not available

What causes this issue?

A software component which is necessary for the execution of the
transaction cannot be activated.

System Response

The function was cancelled.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check whether a CRM Application Tool Server (CAT Server) is installed
in the system.
Start the CAT-Server.
If the CAT-Server is not yet installed, follow the advice described in
Hint 0383587.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY403 - CAT server is not available ?

  The SAP error message "CRM_SURVEY403 CAT server is not available" typically indicates that the system is unable to connect to the CAT (Customer Activity Tracking) server, which is essential for certain functionalities in SAP CRM, particularly those related to surveys and customer feedback.
  Causes:
  
  Server Downtime: The CAT server may be down for maintenance or experiencing technical issues.
  Network Issues: There could be network connectivity problems between the SAP system and the CAT server.
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the CAT server can lead to connectivity problems.
  Authorization Issues: The user may not have the necessary permissions to access the CAT server.
  Service Not Running: The required services on the CAT server may not be running.
  
  Solutions:
  
  Check Server Status: Verify if the CAT server is up and running. If it is down, coordinate with your IT team to resolve the issue.
  Network Connectivity: Ensure that there are no network issues preventing access to