How To Fix CRM_SURVEY403 - CAT server is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 403

• Message text: CAT server is not available

What causes this issue?

A software component which is necessary for the execution of the
transaction cannot be activated.

System Response

The function was cancelled.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check whether a CRM Application Tool Server (CAT Server) is installed
in the system.
Start the CAT-Server.
If the CAT-Server is not yet installed, follow the advice described in
Hint 0383587.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY403 - CAT server is not available ?

  The SAP error message "CRM_SURVEY403 CAT server is not available" typically indicates that the system is unable to connect to the CAT (Customer Activity Tracking) server, which is essential for certain functionalities in SAP CRM, particularly those related to surveys and customer feedback.
  Causes:
  
  Server Downtime: The CAT server may be down for maintenance or experiencing technical issues.
  Network Issues: There could be network connectivity problems between the SAP system and the CAT server.
  Configuration Issues: Incorrect configuration settings in the SAP system or the CAT server can lead to connectivity problems.
  Authorization Issues: The user may not have the necessary permissions to access the CAT server.
  Service Not Running: The required services on the CAT server may not be running.
  
  Solutions:
  
  Check Server Status: Verify if the CAT server is up and running. If it is down, coordinate with your IT team to resolve the issue.
  Network Connectivity: Ensure that there are no network issues preventing access to the CAT server. You can use tools like ping or traceroute to check connectivity.
  Review Configuration: Check the configuration settings in both the SAP system and the CAT server. Ensure that the connection parameters (like host, port, etc.) are correctly set.
  User Permissions: Confirm that the user has the necessary authorizations to access the CAT server. You may need to consult with your SAP security team.
  Restart Services: If you have access, restart the necessary services on the CAT server to ensure they are running properly.
  Check Logs: Review the logs on both the SAP system and the CAT server for any error messages that could provide more insight into the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_SURVEY403 error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for CRM and CAT server configuration to ensure everything is set up correctly.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_SURVEY403 CAT server is not available" error in your SAP environment.