How To Fix CRM_SURVEY401 - Style Sheet &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 401

• Message text: Style Sheet &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY401 - Style Sheet &1 not found ?

  The SAP error message "CRM_SURVEY401 Style Sheet &1 not found" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to locate a specified style sheet that is required for rendering surveys or forms. This can happen for various reasons, including configuration issues, missing files, or incorrect references.
  Cause:
  
  Missing Style Sheet: The specified style sheet (indicated by &1) is not available in the system.
  Incorrect Configuration: The configuration settings for the survey or form may reference a style sheet that does not exist or is incorrectly named.
  Transport Issues: If the style sheet was recently transported from another system, it may not have been included or may not have been activated properly.
  Authorization Issues: The user may not have the necessary permissions to access the style sheet.
  
  Solution:
  
  
  Check Style Sheet Availability:
  
  Go to the transaction code SE80 (Object Navigator) or SE11 (Data Dictionary) and check if the style sheet exists in the system.
  If it does not exist, you may need to create it or transport it from another system.
  
  
  
  Verify Configuration:
  
  Check the configuration settings for the survey or form in the CRM system to ensure that the correct style sheet name is referenced.
  You can do this in the transaction CRMD_ORDER or through the relevant customizing settings.
  
  
  
  Transport Check:
  
  If the style sheet was supposed to be transported, check the transport logs to ensure that it was included in the transport request and that the transport was successful.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the style sheet. You may need to check the user roles and authorizations in transaction PFCG.
  
  
  
  Recreate the Style Sheet:
  
  If the style sheet is missing and cannot be found, you may need to recreate it based on the requirements of your survey or form.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM surveys for any specific requirements or known issues regarding style sheets.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.