How To Fix CRM_SURVEY312 - Translation Values of Survey &1 &2 do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 312

• Message text: Translation Values of Survey &1 &2 do not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY312 - Translation Values of Survey &1 &2 do not exist ?

  The SAP error message CRM_SURVEY312 indicates that there is an issue with the translation values for a survey in the SAP Customer Relationship Management (CRM) system. Specifically, it means that the system cannot find the translation values for the specified survey (identified by &1 and &2 placeholders, which typically represent the survey ID and the language code).
  Cause:
  
  Missing Translations: The most common cause of this error is that the translation values for the specified survey do not exist in the system. This can happen if the survey was created without providing translations for all required languages.
  Incorrect Language Settings: The language settings in the user profile or the survey configuration might not match the available translations.
  Data Inconsistency: There may be inconsistencies in the data, such as the survey being deleted or not properly activated.
  
  Solution:
  
  
  Check Translation Entries:
  
  Go to the survey management area in SAP CRM and check if the translations for the specified survey exist.
  If they do not exist, you will need to create the necessary translation entries for the survey in the required language.
  
  
  
  Create or Update Translations:
  
  Navigate to the transaction or area where you can manage surveys (e.g., transaction CRMD_ORDER for CRM orders).
  Find the survey in question and ensure that all necessary translations are provided.
  If translations are missing, you can add them by editing the survey and entering the required text for the specified language.
  
  
  
  Check Language Settings:
  
  Ensure that the language settings in your user profile match the language for which you are trying to access the survey.
  You can check your user profile settings in the SAP GUI under the user settings.
  
  
  
  Review Survey Activation:
  
  Ensure that the survey is properly activated and not in a draft or inactive state.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on managing surveys and translations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for CRM order management) or CRMD_ORDERADM_H (for accessing order administration).
  SAP Notes: Check for any SAP Notes related to survey management and translations that might provide additional insights or fixes for known issues.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to create or modify survey translations.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.