How To Fix CRM_SURVEY313 - Error when creating Translation Templates of Survey &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 313

• Message text: Error when creating Translation Templates of Survey &1 &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY313 - Error when creating Translation Templates of Survey &1 &2 ?

  The SAP error message CRM_SURVEY313 typically occurs when there is an issue related to creating translation templates for surveys in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including configuration issues, missing data, or system inconsistencies.
  Cause:
  
  Missing Language Settings: The target language for the translation template may not be properly configured in the system.
  Survey Configuration Issues: The survey itself may not be fully configured or may have missing components that are required for translation.
  Authorization Issues: The user may not have the necessary authorizations to create or modify translation templates.
  System Bugs or Inconsistencies: There may be bugs in the system or inconsistencies in the data that prevent the creation of translation templates.
  
  Solution:
  
  
  Check Language Settings:
  
  Ensure that the target language for the translation template is correctly set up in the system. You can do this by navigating to the language settings in the SAP system and verifying that the language is active.
  
  
  
  Review Survey Configuration:
  
  Go through the survey configuration to ensure that all required fields and components are filled out correctly. Make sure that the survey is in a state that allows for translation.
  
  
  
  Verify User Authorizations:
  
  Check the user roles and authorizations to ensure that the user attempting to create the translation template has the necessary permissions. You may need to consult with your SAP security team to adjust roles if needed.
  
  
  
  Check for System Notes or Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Consult SAP Documentation:
  
  Refer to the official SAP documentation for CRM surveys and translation templates for any specific guidelines or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or fixes related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to survey management and translations, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Forums: Check SAP community forums or other user groups where similar issues may have been discussed, as other users may have encountered and resolved the same error.
  
  By following these steps, you should be able to identify the cause of the CRM_SURVEY313 error and implement a solution to resolve it.