How To Fix CRM_SURVEY311 - Incorrect XML in Survey &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 311

• Message text: Incorrect XML in Survey &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY311 - Incorrect XML in Survey &1 &2 ?

  The SAP error message CRM_SURVEY311, which indicates "Incorrect XML in Survey &1 &2," typically arises when there is an issue with the XML data structure associated with a survey in the SAP Customer Relationship Management (CRM) system. This error can occur during various operations, such as when trying to import, export, or process survey data.
  Causes:
  
  Malformed XML: The XML structure may not conform to the expected schema, which can include missing tags, incorrect nesting, or invalid characters.
  Data Type Mismatch: The data types defined in the XML do not match the expected types in the SAP system.
  Encoding Issues: There may be character encoding problems, especially if the XML contains special characters.
  Version Mismatch: The XML might be generated from a different version of the survey or system, leading to compatibility issues.
  Corrupted Data: The XML file may be corrupted or incomplete.
  
  Solutions:
  
  Validate XML Structure: Use an XML validator tool to check the structure of the XML file. Ensure that it adheres to the expected schema.
  Check Data Types: Review the data types in the XML and ensure they match the expected types in the SAP system.
  Review Encoding: Ensure that the XML file is saved with the correct character encoding (usually UTF-8).
  Regenerate XML: If possible, regenerate the XML from the source system or application to ensure it is correctly formatted.
  Consult Documentation: Refer to SAP documentation for the specific survey and its XML structure to ensure compliance.
  Debugging: If you have access to the SAP system, use debugging tools to trace the error and identify the exact point of failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_SURVEY311 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with surveys, such as CRMD_ORDER for managing survey-related transactions.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the CRM_SURVEY311 error effectively.