How To Fix CRM_SURVEY309 - Survey &1 &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 309

• Message text: Survey &1 &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY309 - Survey &1 &2 does not exist ?

  The SAP error message CRM_SURVEY309 indicates that a specific survey identified by the parameters &1 (the survey ID) and &2 (the survey version) does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a survey that is not available in the database.
  Cause:
  
  Non-Existent Survey: The survey ID and version you are trying to access do not exist in the system.
  Incorrect Input: There may be a typo or incorrect input in the survey ID or version.
  Deleted Survey: The survey may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to view or access the survey.
  Transport Issues: If the survey was recently transported from another system, it may not have been properly imported.
  
  Solution:
  
  Verify Survey ID and Version: Double-check the survey ID and version you are trying to access. Ensure that they are correct and exist in the system.
  Check Survey Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the survey in the system. You can also check the survey management area in the CRM module.
  Review Deletion/Archiving: If the survey was deleted or archived, you may need to restore it or create a new survey.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the survey. You may need to consult with your SAP security team.
  Transport Check: If the survey was supposed to be transported from another system, verify that the transport was successful and that all necessary objects were included.
  Create New Survey: If the survey does not exist and cannot be recovered, consider creating a new survey with the required details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for survey management, such as CRMD_ORDER for order management and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to survey management in your version of SAP CRM.
  Documentation: Refer to the SAP Help Portal for detailed documentation on survey management and troubleshooting common issues.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.