How To Fix CRM_SURVEY308 - Error in commit database of survey &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 308

• Message text: Error in commit database of survey &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY308 - Error in commit database of survey &1 &2 ?

  The SAP error message CRM_SURVEY308, which indicates "Error in commit database of survey &1 &2," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with committing data related to surveys. This error can arise due to various reasons, including database issues, data integrity problems, or configuration errors.
  Causes:
  
  Database Locking Issues: The database might be locked due to another transaction, preventing the commit from completing.
  Data Integrity Violations: There may be issues with the data being committed, such as missing required fields or constraints being violated.
  Configuration Errors: Incorrect configuration settings in the survey or related components can lead to this error.
  System Performance Issues: High load on the database or system resources can cause timeouts or failures in committing transactions.
  Transport Issues: If the survey was recently transported from another system, there may be inconsistencies in the data or configuration.
  
  Solutions:
  
  Check Database Locks: Use transaction codes like SM12 to check for any locks on the database tables related to surveys. If locks are found, they may need to be released.
  Review Data Integrity: Ensure that all required fields are filled out correctly and that the data adheres to any defined constraints. Validate the survey data before committing.
  Configuration Review: Check the configuration settings for the survey in the CRM system. Ensure that all necessary settings are correctly defined.
  System Performance Monitoring: Monitor the system performance and database load. If the system is under heavy load, consider optimizing performance or scheduling the commit during off-peak hours.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the commit failure.
  Re-transport if Necessary: If the issue is related to a transport, consider re-transferring the survey configuration or data to ensure consistency.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM surveys to ensure that all configurations and prerequisites are met.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SURVEY308 error effectively.