How To Fix CRM_SURVEY306 - Error when saving Survey Original &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 306

• Message text: Error when saving Survey Original &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY306 - Error when saving Survey Original &1 &2 ?

  The SAP error message CRM_SURVEY306 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to saving a survey. The error message indicates that there is a problem with the survey data that is being processed.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Data Validation Issues: The survey data being submitted may not meet the required validation rules. This could be due to missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Technical Issues: There may be underlying technical issues such as database constraints, system configuration problems, or issues with the survey template itself.
  
  
  Authorization Problems: The user may not have the necessary permissions to save or modify the survey.
  
  
  Inconsistent Data: There may be inconsistencies in the data being saved, such as references to non-existent objects or records.
  
  
  Solution:
  To resolve the CRM_SURVEY306 error, you can take the following steps:
  
  
  Check Data Input: Review the survey data you are trying to save. Ensure that all mandatory fields are filled out correctly and that the data adheres to the expected formats.
  
  
  Review Survey Configuration: Check the configuration of the survey in the SAP system. Ensure that the survey template is correctly set up and that there are no issues with the survey structure.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to create or modify surveys. You may need to consult with your SAP security team to ensure proper access rights.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Debugging: If you have access to development tools, you can debug the process to identify where the error is occurring in the code.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM surveys for any known issues or patches that may address the error.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM surveys in the SAP Support Portal for any updates or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the CRM_SURVEY306 error effectively.