How To Fix CRM_SURVEY304 - Error when generating Survey &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 304

• Message text: Error when generating Survey &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY304 - Error when generating Survey &1 &2 ?

  The SAP error message CRM_SURVEY304 typically occurs when there is an issue with generating a survey in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including configuration issues, missing data, or problems with the survey template.
  Cause:
  
  Missing or Incorrect Survey Template: The survey template that is being referenced may not exist or may not be correctly configured.
  Data Issues: Required data for the survey generation may be missing or incomplete.
  Authorization Issues: The user may not have the necessary permissions to generate the survey.
  System Configuration: There may be issues with the configuration settings related to surveys in the CRM system.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  
  
  Check Survey Template:
  
  Verify that the survey template referenced in the error message exists and is correctly configured.
  Ensure that all required fields in the template are filled out.
  
  
  
  Validate Data:
  
  Check if all necessary data for the survey generation is available and correctly formatted.
  Ensure that the survey is being generated for a valid context (e.g., a specific customer or transaction).
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to generate the survey has the necessary authorizations to do so.
  Check the role assignments and authorization objects related to survey generation.
  
  
  
  Configuration Settings:
  
  Review the configuration settings for surveys in the CRM system to ensure they are set up correctly.
  Consult the SAP documentation or your system administrator for guidance on the correct configuration.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  If necessary, involve your technical team to investigate any underlying technical issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM surveys for detailed information on configuration and usage.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant details about the context in which it occurred.
  
  By following these steps, you should be able to identify the cause of the CRM_SURVEY304 error and implement a solution to resolve it.