How To Fix CRM_SURVEY305 - Error when saving Survey Templates &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 305

• Message text: Error when saving Survey Templates &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY305 - Error when saving Survey Templates &1 &2 ?

  The SAP error message CRM_SURVEY305 typically occurs when there is an issue with saving survey templates in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the configuration of the survey templates.
  Cause:
  
  Missing Mandatory Fields: The survey template may have required fields that are not filled out.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid characters or formats.
  Authorization Issues: The user may not have the necessary permissions to create or modify survey templates.
  Technical Issues: There could be underlying technical issues, such as database locks or system errors.
  
  Solution:
  
  Check Mandatory Fields: Ensure that all required fields in the survey template are filled out correctly.
  Validate Data: Review the data entered for any inconsistencies or invalid entries. Correct any issues found.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify survey templates. If not, contact your system administrator to grant the required permissions.
  Check System Logs: Look into the system logs (transaction SLG1) for more detailed error messages that can provide insights into the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to CRM survey templates.
  Documentation: Review the official SAP documentation for CRM surveys to ensure that you are following the correct procedures for creating and saving survey templates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the CRM_SURVEY305 error when saving survey templates.