How To Fix CRM_SURVEY307 - Error when saving Survey Values &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 307

• Message text: Error when saving Survey Values &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY307 - Error when saving Survey Values &1 &2 ?

  The SAP error message CRM_SURVEY307 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with saving survey values. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the survey itself.
  Cause:
  
  Data Inconsistencies: The survey data being saved may not meet the required criteria or may have invalid entries.
  Configuration Issues: There may be issues with the survey configuration in the system, such as missing mandatory fields or incorrect settings.
  Authorization Issues: The user may not have the necessary permissions to save the survey data.
  Technical Errors: There could be underlying technical issues, such as database constraints or system performance problems.
  
  Solution:
  
  Check Data Validity: Ensure that all the survey responses being submitted are valid and meet the expected formats. Look for any mandatory fields that may not have been filled out.
  Review Survey Configuration: Go to the survey configuration settings in SAP and verify that all required settings are correctly configured. Check for any missing or incorrect settings.
  User Authorization: Verify that the user has the necessary authorizations to save survey data. This can be checked in the user roles and authorizations assigned to the user.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Debugging: If you have access to development tools, you can debug the process to identify where the error is occurring in the code.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to surveys in CRM for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the CRM_SURVEY307 error when saving survey values in SAP.