How To Fix CRM_SUITE313 - You cannot delete. Survey must contain at least one answer option

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 313

• Message text: You cannot delete. Survey must contain at least one answer option

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE313 - You cannot delete. Survey must contain at least one answer option ?

  The SAP error message CRM_SUITE313 indicates that you are trying to delete a survey in the SAP CRM system, but the system is preventing the deletion because the survey must contain at least one answer option. This is a validation rule in the system to ensure that surveys are not left without any answer options, which would render them unusable.
  Cause:
  The primary cause of this error is that the survey you are attempting to delete has no answer options associated with it. SAP requires that every survey must have at least one answer option to maintain data integrity and usability.
  Solution:
  To resolve this error, you have a couple of options:
  
  
  Add an Answer Option:
  
  Before attempting to delete the survey, you can add at least one answer option to the survey. This will satisfy the system's requirement, and you should then be able to delete the survey without encountering the error.
  
  
  
  Check Survey Status:
  
  Ensure that the survey is not in a status that prevents modifications. If the survey is published or in use, you may need to change its status to allow for modifications or deletions.
  
  
  
  Delete Answer Options:
  
  If you want to delete the survey but do not want to keep any answer options, you can first delete all answer options associated with the survey. After ensuring that the survey has no answer options, you can then attempt to delete the survey again.
  
  
  
  Consult Documentation:
  
  If you are unsure about the steps or the implications of modifying or deleting surveys, consult the SAP documentation or your organization's SAP support team for guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or updates regarding this error message.
  User Permissions: Ensure that you have the necessary permissions to modify or delete surveys in the SAP CRM system.
  System Configuration: Sometimes, system configurations or customizations may affect how surveys and their answer options are managed. If you suspect this might be the case, consult with your SAP administrator.
  
  By following these steps, you should be able to resolve the error and manage your surveys effectively in SAP CRM.