How To Fix CRM_SUITE315 - The reusable question is still being referred to and cannot be deleted.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 315

• Message text: The reusable question is still being referred to and cannot be deleted.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE315 - The reusable question is still being referred to and cannot be deleted. ?

  The SAP error message CRM_SUITE315 indicates that a reusable question (often used in surveys or questionnaires within the SAP CRM system) cannot be deleted because it is still being referenced or used in other objects or contexts. This is a common issue when trying to maintain or clean up reusable components in SAP CRM.
  Cause:
  
  Active References: The reusable question is still linked to one or more surveys, questionnaires, or other objects within the CRM system.
  Data Integrity: SAP enforces data integrity by preventing the deletion of objects that are still in use to avoid breaking dependencies.
  
  Solution:
  To resolve this error, you need to identify and remove the references to the reusable question before attempting to delete it. Here are the steps you can take:
  
  
  Identify References:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check if the reusable question is linked to any active surveys or questionnaires.
  You can also use the SAP standard reports or queries to find where the reusable question is being used.
  
  
  
  Remove References:
  
  Navigate to the objects (surveys, questionnaires, etc.) that are using the reusable question and either remove the question from those objects or delete the objects themselves if they are no longer needed.
  
  
  
  Delete the Reusable Question:
  
  Once all references have been removed, you can attempt to delete the reusable question again.
  
  
  
  Check for Dependencies:
  
  If you are unsure about where the question is being used, you may need to consult with your SAP administrator or use debugging tools to trace the dependencies.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for more details on managing reusable questions and their dependencies.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing CRM objects.
  Support: If you continue to face issues, consider reaching out to SAP support or your internal SAP support team for assistance.
  
  By following these steps, you should be able to resolve the error and successfully delete the reusable question.