How To Fix CRM_SUITE314 - You cannot delete. Survey must contain at least one root node

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 314

• Message text: You cannot delete. Survey must contain at least one root node

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE314 - You cannot delete. Survey must contain at least one root node ?

  The SAP error message CRM_SUITE314, which states "You cannot delete. Survey must contain at least one root node," typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to delete a survey that does not meet the necessary structural requirements.
  Cause:
  The error arises because the survey you are trying to delete does not have any root nodes. In SAP CRM, surveys are structured hierarchically, and at least one root node is required for a survey to be valid. A root node is the top-level element in the survey structure, and without it, the system does not allow the deletion of the survey.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Survey Structure: Before attempting to delete the survey, check its structure to ensure that it contains at least one root node. You can do this by navigating to the survey in the SAP CRM system and reviewing its configuration.
  
  
  Add a Root Node: If the survey does not have a root node, you may need to add one. This can typically be done through the survey management interface in SAP CRM. Once a root node is added, you should be able to delete the survey if that is still your intention.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific instructions on managing surveys, including how to add or modify nodes.
  
  
  Contact Support: If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  Related Information:
  
  Survey Management: Understanding how surveys are structured in SAP CRM is crucial. Familiarize yourself with the concepts of nodes, root nodes, and the overall hierarchy of surveys.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes or articles in the SAP Knowledge Base that may address this error or provide additional context.
  User Permissions: Ensure that you have the necessary permissions to modify or delete surveys in the system, as permission issues can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to address the error message CRM_SUITE314 effectively.