How To Fix CRM_SUITE312 - You cannot delete. Survey must contain at least one answer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 312

• Message text: You cannot delete. Survey must contain at least one answer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE312 - You cannot delete. Survey must contain at least one answer ?

  The SAP error message CRM_SUITE312, which states "You cannot delete. Survey must contain at least one answer," typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to delete a survey that still has associated answers or responses. This is a safeguard to ensure that surveys with responses are not deleted inadvertently, as it could lead to data integrity issues.
  Cause:
  The error arises because:
  
  The survey you are trying to delete has at least one answer or response recorded against it.
  SAP CRM enforces a rule that prevents the deletion of surveys that have been answered to maintain data consistency.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Survey Responses:
  
  Navigate to the survey in question and check if there are any responses associated with it. You can do this by viewing the survey details in the CRM system.
  
  
  
  Delete Responses:
  
  If you find that there are responses, you will need to delete those responses first. This can usually be done through the survey management interface in SAP CRM.
  After deleting all associated responses, you should be able to delete the survey without encountering the error.
  
  
  
  Consult Documentation:
  
  If you are unsure how to delete responses or manage surveys, refer to the SAP documentation or user manuals specific to your version of SAP CRM for detailed instructions.
  
  
  
  User Permissions:
  
  Ensure that you have the necessary permissions to delete responses and surveys. If you do not have the required access, contact your system administrator.
  
  
  
  Alternative Actions:
  
  If you do not want to delete the survey but need to make changes, consider deactivating the survey instead of deleting it. This way, you can preserve the data while preventing further responses.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or updates that might address this issue or provide additional context.
  System Configuration: Review the configuration settings for surveys in your SAP CRM system to understand how responses are managed.
  Data Integrity: Understand the importance of maintaining data integrity in your CRM system, as deleting surveys with responses can lead to loss of valuable information.
  
  If you continue to experience issues or if the problem is more complex, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.