How To Fix CRM_SUITE310 - You cannot delete. Survey must contain at least one section

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 310

• Message text: You cannot delete. Survey must contain at least one section

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE310 - You cannot delete. Survey must contain at least one section ?

  The SAP error message CRM_SUITE310, which states "You cannot delete. Survey must contain at least one section," typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete a survey that does not meet the necessary criteria for deletion. Specifically, the error indicates that the survey you are trying to delete must contain at least one section, and since it does not, the system prevents the deletion.
  Cause:
  
  Survey Structure: The survey you are trying to delete does not have any sections defined. In SAP CRM, surveys are structured with sections, and a survey must have at least one section to be valid.
  Data Integrity: SAP enforces data integrity rules to ensure that surveys are not deleted if they are incomplete or improperly structured.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Survey Sections:
  
  Navigate to the survey in question and check if it has any sections defined.
  If the survey is intended to be deleted, you may need to first add a section to it, even if it is a placeholder section.
  
  
  
  Add a Section:
  
  If you want to keep the survey but need to modify it, consider adding at least one section to the survey.
  After adding a section, you should be able to delete the survey if that is still your intention.
  
  
  
  Review Survey Requirements:
  
  Ensure that you understand the requirements for surveys in your SAP CRM system. This may involve consulting documentation or reaching out to your SAP administrator.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to survey management in CRM for additional guidance on how to structure surveys properly.
  
  
  
  Contact Support:
  
  If you are still unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Look for specific documentation on survey management within SAP CRM to understand the structure and requirements for surveys.
  User Roles and Permissions: Ensure that you have the necessary permissions to delete surveys in your SAP environment.
  System Configuration: Sometimes, system settings or configurations may affect how surveys are managed. Check with your system administrator if there are any specific configurations that might be impacting this functionality.
  
  By following these steps, you should be able to address the error message CRM_SUITE310 and manage your surveys effectively within SAP CRM.