How To Fix CRM_SUITE311 - You cannot delete. Survey must contain at least one question

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 311

• Message text: You cannot delete. Survey must contain at least one question

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE311 - You cannot delete. Survey must contain at least one question ?

  The SAP error message CRM_SUITE311, which states "You cannot delete. Survey must contain at least one question," typically occurs when you attempt to delete a survey in the SAP Customer Relationship Management (CRM) system that still contains questions. The system enforces this rule to ensure that surveys are meaningful and contain at least one question.
  Cause:
  The error arises because the survey you are trying to delete is not empty. SAP requires that a survey must have at least one question to be valid. If you attempt to delete a survey that has questions associated with it, the system will prevent the deletion to maintain data integrity.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Survey: Navigate to the survey in question and verify if it contains any questions. You can do this by accessing the survey details in the SAP CRM system.
  
  
  Delete Questions: If the survey has questions, you will need to delete all the questions associated with the survey first. This can usually be done by:
  
  Opening the survey.
  Navigating to the section where questions are listed.
  Deleting each question individually.
  
  
  
  Delete the Survey: Once all questions have been removed, you can then proceed to delete the survey itself without encountering the error.
  
  
  Alternative Approach: If you do not want to delete the questions individually, consider if you can deactivate the survey instead of deleting it, depending on your business requirements.
  
  
  Related Information:
  
  Survey Management: Understanding how surveys are structured in SAP CRM can help in managing them effectively. Familiarize yourself with the survey creation and deletion processes.
  User Permissions: Ensure that you have the necessary permissions to delete surveys and questions in the SAP CRM system.
  Documentation: Refer to SAP documentation or help resources for more detailed instructions on managing surveys and troubleshooting related issues.
  
  If you continue to experience issues or if the survey appears to be empty but you still receive the error, it may be beneficial to consult with your SAP administrator or support team for further assistance.