How To Fix CRM_SUITE071 - Survey &1 not active in source language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 071

• Message text: Survey &1 not active in source language &2

What causes this issue?

A survey is to be translated but the survey is not activated in the
source language.

System Response

Survey &V1& is not active in source language &V2&.

How to fix this error?

Activate the survey to be translated in the source language. To do this
you must be logged on to the system in the source language. Select the
appropriate survey and activate it using the 'Activate' icon or using
the corresponding menu path (Survey -> Activate).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE071 - Survey &1 not active in source language &2 ?

  The SAP error message CRM_SUITE071 indicates that a survey (identified by &1) is not active in the specified source language (identified by &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or utilize a survey that has not been properly configured or activated for the specified language.
  Cause:
  
  Survey Not Active: The survey you are trying to access is not activated for the specified language.
  Language Configuration: The survey may exist but is not translated or configured for the language you are using.
  Data Inconsistency: There may be inconsistencies in the survey data or configuration settings.
  
  Solution:
  
  
  Activate the Survey:
  
  Go to the survey management area in SAP CRM.
  Check the status of the survey identified by &1.
  Ensure that the survey is activated for the language identified by &2. If it is not, activate it.
  
  
  
  Check Language Settings:
  
  Verify that the survey has been translated and configured for the required language.
  If translations are missing, you may need to create or update the translations for the survey.
  
  
  
  Review Survey Configuration:
  
  Ensure that all necessary settings for the survey are correctly configured.
  Check if there are any dependencies or prerequisites that need to be fulfilled for the survey to be active.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing surveys in CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the survey management functionalities.
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage surveys in the system.
  
  By following these steps, you should be able to resolve the CRM_SUITE071 error and successfully activate the survey for the desired language.