How To Fix CRM_SUITE069 - Survey &1, language &2 differs from system language &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 069

• Message text: Survey &1, language &2 differs from system language &3

What causes this issue?

Language &V2& of selected survey '&V1&' differs from the system logon
language &V3&.

System Response

Survey &V1&, language &V2& differs from system language &V3&.

How to fix this error?

Log on to the system using the system source language.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE069 - Survey &1, language &2 differs from system language &3 ?

  The SAP error message CRM_SUITE069 indicates a language mismatch issue in the context of surveys within the SAP Customer Relationship Management (CRM) module. Specifically, it suggests that the survey you are trying to access or use is in a different language than the system's default language.
  Cause:
  
  Language Mismatch: The survey is created in a specific language (denoted as &2 in the error message), but the system is set to a different default language (denoted as &3).
  Survey Configuration: The survey may not have been properly configured to support multiple languages, or the required language version of the survey is not available in the system.
  User Settings: The user profile may be set to a language that does not match the language of the survey.
  
  Solution:
  
  Check Survey Language: Verify the language settings of the survey. Ensure that the survey is available in the language that matches the system's default language or the user's preferred language.
  Adjust User Profile: If the user needs to work with the survey in a specific language, consider changing the user profile settings to match the language of the survey.
  Create/Update Survey: If the survey is not available in the required language, you may need to create or update the survey to include the necessary language version.
  System Language Settings: Check the system language settings and ensure that they are configured correctly to support the languages you need for surveys.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on managing surveys and language settings within the CRM module.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or guides related to survey management in SAP CRM for best practices and configuration tips.
  Support Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By addressing the language mismatch, you should be able to resolve the CRM_SUITE069 error and successfully work with the survey in the desired language.