How To Fix CRM_STATUS052 - The system status '&2' (&1) must not be maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 052

• Message text: The system status '&2' (&1) must not be maintained

What causes this issue?

The system status '&V2&' (technical name '&V1&') should be set or
reset.
There are, however, restrictions when setting the system status, as the
status administration is to be viewed as a part of Coding, and is
generally only called internally by the program.
Only a few statuses are exceptions of these restrictions. You can view
the restrictions <DS:REPO.CRM_STATUS_PROC_CHECK>here</>. The system
status '&V1&' is not included in this list.

System Response

The status is not changed.

How to fix this error?

There is probably a program error (function module CRM_ORDER_MAINTAIN
was called incorrectly for maintenance of CRM documents).

Procedure for System Administrators

Check whether the interface table IT_STATUS is correctly filled when
calling the function module. If this table is filled by the program in
SAP standard, notify the SAP hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS052 - The system status '&2' (&1) must not be maintained ?

  The SAP error message CRM_STATUS052 indicates that a specific system status (denoted as '&2') for a business object (denoted as '&1') should not be maintained or changed. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are restrictions on certain statuses that are not allowed to be modified due to business rules or system configurations.
  Cause:
  
  Status Configuration: The status you are trying to set or change is configured in the system to be non-maintainable. This could be due to the status being a final status or a status that is not allowed to be altered once certain conditions are met.
  Business Rules: There may be business rules defined in the system that prevent changes to certain statuses based on the current state of the business object.
  Workflow Restrictions: If the object is part of a workflow, certain statuses may be locked to ensure the integrity of the workflow process.
  
  Solution:
  
  Check Status Configuration: Review the status profile for the business object in question. You can do this by navigating to the status management configuration in the SAP system. Ensure that the status you are trying to set is allowed to be maintained.
  Review Business Rules: Consult with your business process owner or SAP functional consultant to understand the business rules that govern the status changes for the object. They may provide insights into why the status cannot be changed.
  Use Appropriate Status: If the status you are trying to set is not allowed, consider using a different status that is permissible according to the configuration and business rules.
  Check for Workflow: If the object is part of a workflow, check the workflow status and see if there are any restrictions in place that prevent changing the status. You may need to complete or cancel the workflow before making changes to the status.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on status management in CRM.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage CRM orders or SPRO to access the configuration settings.
  Status Management: Familiarize yourself with the status management concepts in SAP CRM, including how statuses are defined and the implications of changing them.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to status management or provide patches for known bugs.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.