How To Fix CRM_STATUS035 - Icon '&1' is already being used for status '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 035

• Message text: Icon '&1' is already being used for status '&2'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS035 - Icon '&1' is already being used for status '&2' ?

  The SAP error message CRM_STATUS035 indicates that a specific status icon (represented by &1) is already in use for a particular status (represented by &2). This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to assign an icon to a status that is already associated with another status.
  Cause:
  
  Duplicate Icon Assignment: The icon you are trying to assign to a status is already assigned to another status in the system.
  Configuration Issues: There may be a misconfiguration in the status management settings where the same icon is inadvertently linked to multiple statuses.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might be causing conflicts in status icon assignments.
  
  Solution:
  
  
  Check Icon Assignments:
  
  Go to the status management configuration in your SAP system.
  Review the status definitions to see which statuses are currently using the icon in question.
  If the icon is indeed assigned to another status, you will need to either change the icon for one of the statuses or remove the conflicting assignment.
  
  
  
  Modify Status Configuration:
  
  If you have the necessary authorizations, you can modify the status configuration to assign a different icon to the status that is causing the error.
  Ensure that each status has a unique icon assignment to avoid conflicts.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on managing status icons and their assignments.
  
  
  
  Testing:
  
  After making changes, test the status assignment again to ensure that the error is resolved.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the production environment following your organization's change management procedures.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or SPRO to access the relevant configuration settings.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to status configurations in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.