How To Fix CRM_STATUS056 - The business transaction '&2' (&1) must not be carried out

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 056

• Message text: The business transaction '&2' (&1) must not be carried out

What causes this issue?

The business transaction '&V2&' (technical name '&V1&') should be
carried out.
There are, however, restrictions for carrying out business
transactions, as the status administration is to be viewed as a part of
Coding, and is generally only called by the program internally. Only a
few business transactions are exceptions of these restrictions. You can
view restrictions <DS:REPO.CRM_STATUS_PROC_CHECK>here</>. The business
transaction '&V1&' is not included in this list.

System Response

The business transaction is not carried out.

How to fix this error?

There is probably a program error (function module CRM_ORDER_MAINTAIN
called incorrectly for maintenance of CRM documents).

Procedure for System Administrators

Check whether the interface IT_STATUS is filled correctly when calling
the function module CRM_ORDER_MAINTAIN. If this table is filled by a
program in the SAP standards, notify the SAP hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS056 - The business transaction '&2' (&1) must not be carried out ?

  The SAP error message CRM_STATUS056 indicates that a specific business transaction cannot be carried out due to the status of the business object. This error typically arises in the context of SAP Customer Relationship Management (CRM) when certain conditions or statuses are not met for the transaction to proceed.
  Cause:
  The error message CRM_STATUS056 is triggered when:
  
  The business object (e.g., a sales order, service request, etc.) is in a status that does not allow the requested transaction to be executed.
  There may be a status profile defined for the business object that restricts certain actions based on its current status.
  The business transaction you are trying to perform is not allowed in the current state of the object.
  
  Solution:
  To resolve the CRM_STATUS056 error, you can take the following steps:
  
  
  Check the Status of the Business Object:
  
  Review the current status of the business object (e.g., sales order, service request) to understand why the transaction is not allowed.
  You can do this by navigating to the object in the CRM system and checking its status in the status overview.
  
  
  
  Review Status Profile Configuration:
  
  If you have access to configuration settings, check the status profile assigned to the business object. Ensure that the status allows the desired transaction.
  You may need to consult with your SAP administrator or functional consultant to understand the status profile settings.
  
  
  
  Change the Status:
  
  If appropriate, change the status of the business object to one that allows the transaction you are trying to perform. This may involve completing previous steps or processes that are required before the transaction can be executed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details about the status profile and the allowed transactions for the business object in question.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts who can provide further assistance.
  
  
  
  Related Information:
  
  Status Management in SAP CRM: Understanding how status management works in SAP CRM is crucial. Each business object can have a defined set of statuses that dictate what actions can be performed.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate and manage business objects in SAP CRM.
  SAP Notes: Check for any SAP Notes related to CRM_STATUS056 for additional insights or patches that may address known issues.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.