How To Fix CRM_SSC_SR_API011 - Transaction type missing

CRM_SSC_SR_API011 - Overview

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 011

• Message text: Transaction type missing

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API011 - Transaction type missing ?

  The SAP error message CRM_SSC_SR_API011 indicates that a transaction type is missing in the context of a Service Request (SR) in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find a valid transaction type for the service request being processed.
  
  Cause:
  
  Missing Configuration: The transaction type for service requests may not be configured in the system.
  Incorrect Mapping: The mapping between the service request and the transaction type may be incorrect or not set up.
  Authorization Issues: The user may not have the necessary authorizations to access the transaction type.
  Data Inconsistency: There may be inconsistencies in the data or settings related to service requests.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for Service Request configuration.
  Ensure that the transaction types for service requests are defined and active.
  Path: Customer Relationship Management -> Service Request -> Define Transaction Types.
  
  
  
  Verify Transaction Type