How To Fix CRM_SSC_SR_API009 - Partner function settings of partner determination procedure & is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 009

• Message text: Partner function settings of partner determination procedure & is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API009 - Partner function settings of partner determination procedure & is missing ?

  The SAP error message CRM_SSC_SR_API009 indicates that there is an issue with the partner function settings in the partner determination procedure for a service request in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find the necessary partner function settings for the specified partner determination procedure.
  Cause:
  
  Missing Partner Function Settings: The partner determination procedure assigned to the service request does not have the required partner functions defined.
  Incorrect Configuration: The partner determination procedure may not be correctly configured or assigned to the service request type.
  Customizations: If there have been recent changes or customizations in the partner determination settings, it may lead to this error if not properly maintained.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Partner Determination Procedure:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Customer Relationship Management > Service Request Management > Basic Settings > Define Partner Determination Procedures.
  Verify that the partner determination procedure assigned to the service request type is correctly configured.
  
  
  
  Define Partner Functions:
  
  In the same configuration area, check if the necessary partner functions are defined for the partner determination procedure.
  If any required partner functions are missing, add them accordingly.
  
  
  
  Assign Partner Determination Procedure:
  
  Ensure that the correct partner determination procedure is assigned to the relevant service request type.
  This can be checked under Service Request Management > Define Service Request Types.
  
  
  
  Testing:
  
  After making the necessary changes, test the service request creation process to ensure that the error no longer occurs.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the quality and production environments as needed.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on partner determination procedures and partner functions.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRM_SSC_SR_API009 error and ensure that the partner determination settings are correctly configured for your service requests.