How To Fix CRM_SSC_SR_API010 - Header data mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 010

• Message text: Header data mandatory

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API010 - Header data mandatory ?

  The SAP error message CRM_SSC_SR_API010: Header data mandatory typically occurs in the context of Service Request (SR) creation or modification in the SAP Customer Relationship Management (CRM) system. This error indicates that certain mandatory header fields required for the service request are missing or not filled in correctly.
  Cause:
  The error is triggered when the system detects that one or more mandatory fields in the header data of the service request are not populated. Common mandatory fields that might cause this error include:
  
  Service Request Type
  Status
  Priority
  Description
  Customer Information (e.g., sold-to party)
  Other custom fields that have been defined as mandatory in the system configuration
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Mandatory Fields: Review the service request header data and ensure that all mandatory fields are filled in. You can refer to the specific configuration in your SAP system to identify which fields are marked as mandatory.
  
  
  Validate Input Data: Ensure that the data entered in the mandatory fields is valid and meets any specific criteria (e.g., correct format, existing customer ID).
  
  
  Review Customizations: If your organization has customized the service request process, check if any additional fields have been made mandatory that are not standard in SAP.
  
  
  Use Transaction Codes: If you are using a specific transaction code to create or modify service requests, ensure that you are following the correct process and that all required fields are being populated.
  
  
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines for creating service requests to ensure compliance with the required fields.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program logic to see where the error is being triggered and which fields are being checked.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER or CRM_SERVICE to manage service requests.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify service requests, as lack of permissions can sometimes lead to unexpected errors.
  
  By ensuring that all mandatory fields are correctly filled out and validating the input data, you should be able to resolve the CRM_SSC_SR_API010 error effectively.