How To Fix CRM_SSC_SR_API012 - Header data with GUID & missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 012

• Message text: Header data with GUID & missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API012 - Header data with GUID & missing ?

  The SAP error message CRM_SSC_SR_API012 typically indicates that there is an issue with the header data of a Service Request (SR) in the SAP Customer Relationship Management (CRM) system. The error message specifically points out that the header data is missing for a given GUID (Globally Unique Identifier).
  Cause:
  
  
  Missing Header Data: The most common cause of this error is that the system is trying to process a service request that does not have the required header data. This could happen if the service request was not created properly or if there was an issue during the data transfer process.
  
  
  Incorrect GUID: The GUID provided may not correspond to an existing service request, or it may have been deleted or not yet created.
  
  
  Data Consistency Issues: There may be inconsistencies in the database, such as orphaned records or incomplete transactions.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access the service request data.
  
  
  Solution:
  
  
  Check the GUID: Verify that the GUID provided in the error message corresponds to an existing service request. You can do this by searching for the service request in the CRM system.
  
  
  Create or Update Header Data: If the service request exists but is missing header data, you may need to create or update the header information. This can typically be done through the CRM interface or by using appropriate API calls.
  
  
  Data Consistency Check: Run consistency checks in the CRM system to identify and resolve any data integrity issues. This may involve checking for orphaned records or incomplete transactions.
  
  
  Review Authorization: Ensure that the user has the necessary permissions to access and modify the service request. If not, you may need to adjust the user roles or permissions.
  
  
  Debugging: If the issue persists, consider enabling debugging or logging to capture more detailed information about the error. This can help identify the root cause.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_SSC_SR_API012 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SSC_SR_API012 error effectively.