How To Fix CRM_SSC_SR_API013 - Specify a transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 013

• Message text: Specify a transaction type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API013 - Specify a transaction type ?

  The SAP error message CRM_SSC_SR_API013: Specify a transaction type typically occurs in the context of the SAP Customer Relationship Management (CRM) system when a transaction type is required but not provided in the relevant API call or transaction.
  Cause:
  
  Missing Transaction Type: The most common cause of this error is that the transaction type parameter is not specified in the API call or the transaction being processed.
  Configuration Issues: There may be issues with the configuration of the transaction types in the system, leading to the system not recognizing valid transaction types.
  User Input Error: The user may have omitted the transaction type when creating or processing a service request or other CRM-related transactions.
  
  Solution:
  
  Specify Transaction Type: Ensure that the transaction type is included in the API call or transaction. This can usually be done by checking the parameters being passed in the API request or the fields in the transaction screen.
  Check Configuration: Verify that the transaction types are correctly configured in the system. This can be done by:
  
  Navigating to the relevant configuration settings in the SAP CRM system.
  Ensuring that the transaction types are defined and active.
  
  
  Review Documentation: Consult the SAP documentation or help files for the specific API or transaction you are working with to understand the required parameters and their formats.
  Debugging: If you have access to debugging tools, you can trace the API call to see what parameters are being sent and identify where the transaction type is missing.
  User Training: If this error is frequently encountered by users, consider providing training or documentation to ensure they understand the importance of specifying the transaction type.
  
  Related Information:
  
  Transaction Types in SAP CRM: Transaction types are used to categorize and manage different types of business processes in SAP CRM, such as service requests, complaints, or sales orders. Each transaction type may have specific settings and workflows associated with it.
  API Documentation: Review the API documentation for the specific service you are using to understand the required parameters and their expected values.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.