How To Fix CRM_SRV_WEBREQ_ORDER021 - No authorization for &1 for auth. grp '&2' and usage '&3'for req.ctgry &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 021

• Message text: No authorization for &1 for auth. grp '&2' and usage '&3'for req.ctgry &4

What causes this issue?

The authorization check revealed that you have no authorization to &v1&
for views of the authorization group &v2& and the usage &v3& of the
request category &v4&.

System Response

You are not authorized to perform the requested action.

How to fix this error?

Contact your System Administration if you require authorization.

Procedure for System Administrators

This concerns authorization object CRM_VIEW.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER021 - No authorization for &1 for auth. grp '&2' and usage '&3'for req.ctgry &4 ?

  The SAP error message CRM_SRV_WEBREQ_ORDER021 indicates that there is an authorization issue related to a specific request category in the SAP CRM system. This error typically arises when a user attempts to perform an action for which they do not have the necessary authorizations.
  Cause:
  The error message can be broken down into several components:
  
  &1: This represents the object or action that the user is trying to access.
  &2: This indicates the authorization group that is associated with the object.
  &3: This refers to the usage context in which the request is being made.
  &4: This is the request category that is being accessed.
  
  The root cause of this error is usually one of the following:
  
  The user does not have the required authorization for the specified object/action.
  The authorization group is not correctly assigned to the user’s role.
  The request category is not included in the user’s authorization profile.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see the authorization check that failed. This will provide insight into which specific authorization is missing.
  
  
  
  Review User Roles:
  
  Go to transaction code PFCG to review the roles assigned to the user. Ensure that the roles include the necessary authorizations for the object/action in question.
  
  
  
  Modify Authorization Profiles:
  
  If the required authorizations are missing, you may need to modify the authorization profiles or roles. This can involve adding the necessary authorizations for the object, authorization group, and request category.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator. They can help identify the missing authorizations and make the necessary adjustments.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: In SAP, authorization objects define the permissions for various actions. You can check the relevant authorization objects related to CRM services and web requests.
  Transaction Codes:
  
  SU01: User maintenance (to check user details).
  SU53: Display authorization check (to see failed authorizations).
  PFCG: Role maintenance (to manage roles and authorizations).
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization management in SAP CRM.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the CRM_SRV_WEBREQ_ORDER021 error.