How To Fix CRM_SRV_WEBREQ_ORDER020 - * Authorization Check for Web Service Request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 020

• Message text: * Authorization Check for Web Service Request

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER020 - * Authorization Check for Web Service Request ?

  The SAP error message CRM_SRV_WEBREQ_ORDER020 typically indicates an authorization issue when trying to access a web service request in the SAP Customer Relationship Management (CRM) system. This error occurs when the user does not have the necessary authorizations to perform the requested action on the web service.
  Cause:
  The primary cause of this error is a lack of appropriate authorizations for the user role attempting to access the web service. This can happen due to:
  
  Missing Authorization Objects: The user may not have the required authorization objects assigned to their role.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific web service request.
  User Profile Issues: The user profile may not be correctly set up to allow access to the web service.
  
  Solution:
  To resolve the CRM_SRV_WEBREQ_ORDER020 error, follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Alternatively, you can use transaction SU01 to view the user’s roles and authorizations.
  
  
  
  Review Role Assignments:
  
  Ensure that the user has the correct roles assigned that include the necessary authorizations for the web service.
  If the user is missing a role, you may need to assign the appropriate role that includes the required authorizations.
  
  
  
  Modify Role Authorizations:
  
  If the role is assigned but lacks the necessary authorizations, you may need to modify the role using transaction PFCG.
  Add the required authorization objects to the role. Common authorization objects for CRM web services include CRM_ORDER, CRM_SERVICE, and others depending on the specific service being accessed.
  
  
  
  Test the Changes:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to ensure that the new authorizations take effect.
  Attempt to access the web service again to verify that the issue is resolved.
  
  
  
  Consult with Security Team:
  
  If you are not authorized to make changes to roles or authorizations, consult with your SAP security team or administrator for assistance.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM web services. You can find documentation on SAP’s help portal or through transaction SU21.
  Transaction Codes:
  
  SU53: Display authorization check.
  SU01: User maintenance.
  PFCG: Role maintenance.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to web service authorizations in CRM.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the CRM_SRV_WEBREQ_ORDER020 error.