How To Fix CRM_SRV_WEBREQ_ORDER019 - Several transactions of object type &2 exist for transaction number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 019

• Message text: Several transactions of object type &2 exist for transaction number &1

What causes this issue?

Only one order GUID may exist for one specified order number and the
assigned object type (activity, service, order...). If more than one
order exists, an error has occurred during number allocation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the number range and contact your System Administration.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER019 - Several transactions of object type &2 exist for transaction number &1 ?

  The SAP error message CRM_SRV_WEBREQ_ORDER019 indicates that there are multiple transactions of a specific object type associated with a given transaction number. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process or retrieve data related to service requests or orders.
  Cause:
  The error is triggered when the system detects that there are several transactions (e.g., service orders, service requests) linked to the same transaction number. This can happen due to:
  
  Data Duplication: Multiple entries for the same transaction number in the database.
  Incorrect Configuration: Issues in the configuration of the CRM system that allow for multiple transactions to be created for the same order.
  System Bugs: Potential bugs in the SAP system or inconsistencies in the data model.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Duplicates:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., CRMD_ORDER or CRMD_ORDERADM_H) and check for duplicate entries for the transaction number in question.
  If duplicates are found, determine the reason for their existence and decide whether to delete or merge them.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that the object types and transaction types are set up correctly. This includes reviewing the customizing settings in transaction SPRO.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks using transaction CRMD_ORDER or relevant reports to identify and rectify any inconsistencies in the data.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction numbers and object types involved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE16, SE11, and SPRO for data analysis and configuration.
  SAP Documentation: Review SAP documentation related to CRM order management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.